dimarts, 12 de febrer del 2013

A formal letter

40 La Barca Street
Flix (Tarragona)
43750
February 2013

Digital camera Department1
Express Accessories
30 New York Street
London W8 6RF

Dear Sir or Madam,
I am writing to explain that on January 25th I bought a digital camera in the website of Express Accessories. I received the digital camera at home five days later but when I opened the box was completely broken.

I would like to express my dissatisfaction about the product, because in the website it was said clearly that the sale products were of high quality. However, in the website there was an address where you can send any complaint. And I have used this address to send this one.

I received no apology and I was not offered a refund but it was clearly to see that the box was broken. I called your costumer services department in order to discuss the situation. However, I did not clarify anything. This caused me considerable embarrassment because the digital camera should be a present for my boyfriend. Now I ask you, to receive a new digital camera as soon as possible.

I would be grateful if you could look into this matter urgently.
I look forward to hearing from you.
Yours faithfully,

Vera

Vera Llombart

Writing  10

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